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Focus Awards Level 1 Award in Customer Service (RQF)

£300  £59 Special Offer valid for limited time

Monthly instalment starts from £49* For details Click Here!

GLH 30 TQT 60 Units 1 Credits 6
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Reviews (1)


The Level 1 Award in Customer Service (RQF) is an accredited and Ofqual regulated 100% online, knowledge-based qualification. This level 1 Customer Service award aims to provide learners with the skills and knowledge needed to deliver the best customer service and professionally deal with customer requests, queries, and complaints. This Level 1 Customer Service Award is intended for learners who are new to the customer service industry and want to expand their experience while earning a nationally recognised qualification. The customer care awards offer outstanding customer-service experience and understanding to learners who communicate with customers regularly as part of their job role and contribute to various work settings. For more information or clarification, please contact our team for free and comprehensive advice.

Duration and Delivery

This Level 1 Award in Customer Service is designed to be completed online at the pace that suits you the best. This fast track Level 1 Customer Service Award can take as little as 2 days of full-time study or 2 weeks of part-time study to become a certified customer service professional. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.


The qualification of Level 1 Award in Customer Service Certificate in customer service management, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

Unit 1: Principles of Customer Service

There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

How we deliver our courses?

Instalment Plan

Level 1 Award In Customer Service (RQF)

Instalment Plan Instalment per month Total Monthly Instalments Total Fee
Level 1 Award In Customer Service (RQF) £49 2 £98


*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.

Please be advised that you will need to pay all outstanding instalments before being eligible to claim you certification.

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1 review for Focus Awards Level 1 Award in Customer Service (RQF)

  1. Liam Barker

    It equips you with the knowledge and expertise of delivering the best services to customers complaints and queries. So, I would highly suggest pursuing this course as it strengthens your C.V enhance your skill set too.

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