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Awarding Body: Focus Awards
Focus Awards is an Ofqual regulated Awarding Organisation. This guarantees that all of their qualifications confirm to a high standard.
The Level 4 NVQ Diploma in Customer Service (RQF) is an accredited and UK Ofqual regulated 100% online, competence-based qualification. This Customer Service Diploma course aims to provide learners with the skills and knowledge needed to recognise good customer service strategies application at the operational level. This customer service diploma online course is intended for learners working in or new to the customer service industry and who want to expand their experience while earning a nationally recognised qualification. The diploma in customer service management offers customer-service expertise and understanding to learners who communicate with customers regularly as part of their work role and contribute to various work settings. You are not required to have any prior qualification or experience to start this course, just a passion for customer services.
This Level 4 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track NVQ Level 4 Customer Service course can take as little as 4 months of full-time study or usually 1 year of part-time study to become a Certified Customer Service Specialist. This accredited online customer service course is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.
This is a thorough qualification of Level 4 NVQ Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
Learners must be age 18+
Learners must be employed in a relevant job role and have sufficient literacy and numeracy skills, preferably at Level 2, to complete this course.
Quick Enquiry
All prices include course fee, awarding body charges, OfQual approved certification, postage of certificate. The final certification you get is exactly the same, regardless of what route you pick. There are no strict deadlines for submission of individual coursework, allowing you room and flexibility to pace your studies; the only deadline is the overall course duration based on the option that you have selected above.
You can have instant access to the course; once you enrol on the course, you can start studying immediately.
Our courses are designed to provide a dedicated online tutor support to learners throughout the course for ongoing assistance.
Flexible payment plans to suit your budget; pay fee in easy monthly instalments.
You will receive your accredited certificate and transcript at no additional cost from our approved awarding body.
This level 4 qualification is for the learners who want to
There is no specific time frame to complete the course. However, most learners complete it in as few as 4 months (fast track/full time) or up to 12 months (part-time).
Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status-https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards.
The centre’s method of offering training programmes is distance learning means you don’t have to travel to attend any physical classes. So, you can complete this online course at a pace that suits you.
Each learner must produce a portfolio of evidence demonstrating competence of all the learning outcomes related to each unit and was obtained from relevant assessment tasks. Learners must affirm that the work they generated is their own after each unit, and the assessor will countersign this. The following items could serve as the portfolio’s primary supporting evidence:
This Level 4 NVQ Diploma in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:
No, you will be assessed via written and practical work-based assignments, including relevant pieces of evidence. This ensures that you spend as little time away from work as possible and conduct studies relevant to your organisation’s context.
Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!
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Teachers training up to postgraduate level, assessment and quality assurance, management and leadership training.
Accounting and Finance
Management and Leadership
Humanities
Education and Training
A keen learner myself, I am actively involved in a range of teachers training courses for the past few years all the way up to postgraduate level. I have extensive experience of dealing with the awarding organisation compliance because of a strong background in assessment and quality assurance. I have trained a wide range of teaching professionals working in a range of schools, sixth form colleges and in the higher education sector.
Assessment and quality assurance in academia, business, accounting and finance lecturing, and teacher training.
Accounting and Finance
Management and Leadership
Education and Training
I have over 15 years’ experience in teaching and training. During this time, I have undertaken teacher training, been a lecturer and course supervisor for ICM, and cohort leader and lecturer for HND (BTEC-Pearson). I have taught business management units/modules at various levels (and awarding bodies) including Certificate, Diploma, Advance Diploma, and Foundation degree levels. I enjoy learning through continuous professional development and have achieved my Fellowship with the Higher Education Academy. I enjoy utlising my experience in training, assessment, and quality assurance to train the education professionals of the future.
Teachers training, assessment and quality assurance, quality assurance in academia, management and leadership training and research.
Education and Training
Marketing
Management and Leadership
Humanities
I am a PhD candidate (passed viva) at the University of Essex. My specialisation in PhD is Entrepreneurship. I am an active researcher with specific interest in Entrepreneurship, SME, Marketing and UK Higher Education (UKHE). I have over 14 years work experience in UKHE, which includes extensive experience of quality assurance in the sector. Furthermore, providing academic training to teaching professionals in the higher education sector is my passion.
Accountancy and assessor training, as well as assessment and quality assurance.
Accounting and Finance
Education and Training
I have experience in the finance and accounting sector and utilise these skills to approach education in a methodical and logical manner. I am passionate about the advancement and implementation of efficient teaching and learning practices. I am responsible for centre liaison with awarding bodies to ensure compliance, and am advancing my skills in assessment and quality assurance through learning and on the job training.
Assessment and quality assurance for levels 2 to 5 in Teacher Training, Leadership and Management, Health and Social Care, Customer Service and Childcare.
Education and Training
Customer Service
Health and Social Care
Childcare
I have worked in education for 34 years, in various guises. I managed a busy nursery for 12 years before branching out into Assessment and Quality Assurance, more than 20 years ago. My practice has developed alongside the ever-evolving training and apprenticeship sector, and I have worked in many different settings, including colleges, private training agencies and a foster care agency. I also work part time as a Higher-Level Teaching Assistant for a local charity that supports higher level education for young people with Special Educational and/or behavioural needs and as a tutor for a bespoke programme for one-to-one support. I really enjoy supporting learners of varying abilities and experience to achieve their best and to become qualified in their chosen field.
Michael Boyle –
Most advance and well-designed course for those who are wishes to develop competencies and interested to work in operational department at a senior strategic role.
Summer Rees –
BSLM has hired a well-qualified and efficient staff member. Your cooperation has been highly appreciated.
Zara Cross –
Good job BSLM!