Focus Awards is an Ofqual regulated Awarding Organisation. This guarantees that all of their qualifications confirm to a high standard.
Verify the QualificationThe Level 2 Diploma in Customer Service (RQF) is an accredited and Ofqual regulated 100% online qualification. The diploma in customer service management aims to improve learners’ experience, knowledge, and skills to perform the work effectively in a customer service role and train them for customer service jobs. This customer service diploma course is intended for those who have or will have regular interaction with customers as a part of their job role and responsibilities. The online customer service diploma provides well-known customer service terms and up-to-date customer service approaches and mediums, such as online services and social media. For more information or clarification, please contact our team for free and comprehensive advice.
This Level 2 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track Level 2 Diploma in Customer Service course can take as little as 4 months of full-time study or 1 year of part-time study to become a Certified Customer Service Specialist. This Level 2 Customer Service online qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.
This is a thorough qualification of Level 2 Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
Learners must be age 16+
Learners must be employed in a relevant job role and have sufficient literacy and numeracy skills, preferably at Level 2, to complete this course.
£279
£310
£340
£321
£353
£385
All prices include course fee, awarding body charges, OfQual approved certification, postage of certificate. The final certification you get is exactly the
same, regardless of what route you pick. There are no strict deadlines for submission of individual coursework, allowing you room and flexibility to pace your
studies; the only deadline is the overall course duration based on the option that you have selected above.
Instant Access to VLE
You can have instant access to the course; once you enrol on the course, you can start studying immediately.
Expert Tutor Support
Our courses are designed to provide a dedicated online tutor support to learners throughout the course for ongoing assistance.
Flexible Payment Plans
Flexible payment plans to suit your budget; pay fee in easy monthly instalments.
Accredited Certification
You will receive your accredited certificate and transcript at no additional cost from our approved awarding body.
This level 2 qualification is designed for learners who already have some experience in customer service. When making adjustments in a customer service setting, they will develop a better grasp of dealing with difficulties and enhancing their own talents.
There is no specific time frame to complete the course. However, most learners complete it in as few as 4 months of full-time study or 1 year of part-time study to become a Certified Customer Service Professional.
Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status-https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards.
The centre’s method of offering training programmes is distance learning means you don’t have to travel to attend any physical classes. So, you can complete this online course at a pace that suits you.
Each learner must produce a portfolio of evidence demonstrating competence of all the learning outcomes related to each unit and was obtained from relevant assessment tasks. Learners must affirm that the work they generated is their own after each unit, and the assessor will countersign this. The following items could serve as the portfolio’s primary supporting evidence:
This Level 2 Diploma in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:
No, you will be assessed via written and practical work-based assignments, including relevant pieces of evidence. This ensures that you spend as little time away from work as possible and conduct studies relevant to your organisation’s context.
Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!
