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Focus Awards Level 3 Diploma in Customer Services (RQF)

£1,596  £299 Special Offervalid for limited time

Monthly instalment starts from £49* For details Click Here!

GLH 338 TQT 550 Units 12 Credits 55
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Reviews (1)


The Level 3 Diploma in Customer Service (RQF) is an accredited, and UK Ofqual regulated 100% online qualification. This customer service diploma aims to recognise learners’ endeavours in the field of customer service. It is also for learners whose jobs enable them to provide customers with a consistently better service experience. These learners may be in positions with a specific customer service job title, or their primary duty is to provide outstanding customer service to make loyal customers. This informative Level 3 Diploma in Customer Service comes highly recommended if you are ready to take charge of your career prospects right now. All of this starts with focused research into the fundamentals of this fascinating topic. For more information or clarification, please contact our team for free and comprehensive advice.

Duration and Delivery

This Level 3 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track Level 3 Diploma in Customer Service course can take as little as 2 months of full-time or 1 year of part-time study to become a Certified Customer Service Specialist. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this online customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.


This is a thorough qualification of Level 3 Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

Unit 1: Principles of Business

Unit 2: Manage Personal and Professional Development

Unit 3: Manage Individuals’ Performance

Unit 4: Manage Team Performance

Unit 5: Promote Equality, Diversity and Inclusion in the Workplace

Unit 6: Build and Maintain Effective Customer Relations

Unit 7: Resolve Customers’ Problems

Unit 8: Champion Customer Service

Unit 9: Organise and Deliver Customer Service

Unit 10: Understand the Customer Service Environment

Unit 11: Understand Customers and Customer Retention

Unit 12: Monitor the Quality of Customer Service Interactions

  • Learners must be age 16+
  • Learners must be employed in a relevant job role and have sufficient literacy and numeracy skills, preferably at Level 2, to complete this course.

How we deliver our courses?

Instalment Plan

Level 3 Diploma in Customer Services (RQF)

Instalment Plan Instalment per month Total Monthly Instalments Total Fee
Level 3 Diploma in Customer Services (RQF) £49 8 £392


*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.

Please be advised that you will need to pay all outstanding instalments before being eligible to claim you certification.

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1 review for Focus Awards Level 3 Diploma in Customer Services (RQF)

  1. Holly Doherty

    It’s an ideal course to polish skill set as it is highly suggested to those who are about to take charge in customer services role. And I’m thankful to BSLM over providing me with excellent services in timely manner.

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