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Focus Awards Level 2 NVQ Certificate in Customer Service (RQF)

  • Credits – 28
  • TQT – 280
  • GLH – 200
  • Units – 6
Course Description How We Deliver our Courses? Payment Plans Why Choose BSLM? FAQ's Meet Our Team
Focus Awards
Awarding Body: Focus Awards
Qualification Number: 601/6275/2

Focus Awards is an Ofqual regulated Awarding Organisation. This guarantees that all of their qualifications confirm to a high standard.

Verify the Qualification
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Unit Structure
  • Unit 1: Communicate using customer service language
  • Unit 2: Follow the rules to deliver customer service
  • Unit 3: Communicate effectively with customers
  • Unit 4: Deliver Reliable Customer Service
  • Unit 5: Resolve customer service problems
  • Unit 6: Support customer service improvements

Overview

The Level 2 NVQ Certificate in Customer Service (RQF) is an accredited and UK Ofqual regulated 100% online, competence-based qualification. This course is aimed at those learners who currently undertake a customer service role and recognises employment in the customer service sector. This NVQ Certificate in Customer Service aims to help learners develop customer service knowledge and provide learners with a basic understanding of managing day-to-day interactions with customers sensitively, respectfully, effectively and focusing on quality. You will learn how to ensure the delivery of excellent customer service, develop your communication skills to strengthen relationships and interactions with customers and colleagues, the principles that underpin outstanding customer care and develop and maintain vital transferable skills applicable in a range of industries and sectors. For more information or clarification, please contact our team for free and comprehensive advice.

Duration and Delivery

This Level 2 NVQ Certificate in Customer Service (RQF) course is designed to be completed online at the pace that suits you the best. This fast track NVQ Certificate in Customer Service Level 2 course can take as little as 1 month of full-time study or 6 months of part-time study to become a Certified Customer Service Professional. The customer service level 2 course is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment and Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.

Progression

This is a thorough qualification of Level 2 NVQ Certificate in Customer Service course, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

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Eligibility Criteria

Learners must be age 16+
Learners must be employed in a relevant job role and have sufficient literacy and numeracy skills, preferably at Level 2, to complete this course.

Full Payment

Standard


£199

  • Recommended Duration
    Up to 9 Months

  • Maximum Duration Allowed
    12 Months

  • Re-registration charges after Maximum Duration
    £60

  • Tutor Support
    Unlimited

  • Standard Assessment Decision and Feedback
    Within 3-5 Working Days*
    *Average time taken for assessment feedback is 3 working days

  • Suitable for
    Professionals studying alongside their jobs, who do not require fast tracking.

  • Not suitable if
    You are certain that you won’t be able to study regularly to complete in the maximum timeframe suggested.

Fast Track


£220

  • Recommended Duration
    Up to 9 Months

  • Maximum Duration Allowed
    12 Months

  • Re-registration charges after Maximum Duration
    £40

  • Tutor Support
    Unlimited – Priority

  • Fast Track Assessment Decision and Feedback
    Within 1-3 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Fast track completion, fast tutor support, prompt assessor feedback

  • Not suitable if
    You are not able to devote extra time on the course because of work or personal commitments, as fast tracking is largely reliant on your own efforts.

Flexi


£240

  • Recommended Duration
    Up to 9 Months

  • Maximum Duration Allowed
    24 Months

  • Re-registration charges after Maximum Duration
    £20

  • Tutor Support
    Unlimited – Priority

  • Flexi Track Assessment Decision and Feedback
    Within 2-4 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Professionals who do not want any pressure to complete the course in the recommended duration.

  • Not suitable if
    You are able to study regularly every week and are confident to complete the course within the recommended duration.

Standard


£229

  • £32.69/Month

  • No. of instalments
    7

  • Recommended Duration
    Up to 9 Months

  • Maximum Duration Allowed
    12 Months

  • Re-registration charges after Maximum Duration
    £60

  • Standard Assessment Decision and Feedback
    Within 3-5 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Professionals studying alongside their jobs, who do not require fast tracking.

  • Not suitable if
    You are certain that you won’t be able to study regularly to complete in the maximum timeframe suggested.

Fast Track


£252

  • £35.96/Month

  • No. of instalments
    7

  • Recommended Duration
    Up to 9 Months

  • Maximum Duration Allowed
    12 Months

  • Re-registration charges after Maximum Duration
    £40

  • Fast Track Assessment Decision and Feedback
    Within 1-3 Working Days*
    *Average time taken for assessment feedback is 1.8 working days

  • Suitable for
    Fast track completion, fast tutor support, prompt assessor feedback

  • Not suitable if
    You are not able to devote extra time on the course because of work or personal commitments, as fast tracking is largely reliant on your own efforts.

Flexi


£275

  • £30.51/Month

  • No. of instalments
    9

  • Recommended Duration
    Up to 9 Months

  • Maximum Duration Allowed
    24 Months

  • Re-registration charges after Maximum Duration
    £20

  • Flexi Assessment Decision and Feedback
    Within 2-3 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Professionals who do not want any pressure to complete the course in the recommended duration.

  • Not suitable if
    You are able to study regularly every week and are confident to complete the course within the recommended duration.

All prices include course fee, awarding body charges, OfQual approved certification, postage of certificate. The final certification you get is exactly the
same, regardless of what route you pick. There are no strict deadlines for submission of individual coursework, allowing you room and flexibility to pace your
studies; the only deadline is the overall course duration based on the option that you have selected above.

Why choose BSLM?

Instant Access to VLE

You can have instant access to the course; once you enrol on the course, you can start studying immediately.

Expert Tutor Support

Our courses are designed to provide a dedicated online tutor support to learners throughout the course for ongoing assistance.

Flexible Payment Plans

Flexible payment plans to suit your budget; pay fee in easy monthly instalments.

Accredited Certification

You will receive your accredited certificate and transcript at no additional cost from our approved awarding body.

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Frequently Asked Questions

This level 2 qualification is designed for those learners who have some customer service experience and can deal with difficult customers but want to improve their own skills and get more involved in improving their team’s level of customer service.

There is no specific time frame to complete the course. However, most learners complete it in as few as 1 month of full-time study or 6 months of part-time study to become a Certified Customer Service Professional.

Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status-https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards.

The centre’s method of offering training programmes is distance learning means you don’t have to travel to attend any physical classes. So, you can complete this online course at a pace that suits you.

Each learner must produce a portfolio of evidence demonstrating competence of all the learning outcomes related to each unit and was obtained from relevant assessment tasks. Learners must affirm that the work they generated is their own after each unit, and the assessor will countersign this. The following items could serve as the portfolio’s primary supporting evidence:

  • Written assignments/reports/projects
  • Witness testimony
  • Work product
  • Worksheets/templates

This Level 2 NVQ Certificate in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:

  • Customer Service Assistant
  • Business Centre Agent
  • Customer Service Representative
  • Customer Support Officer
  • Retail Sales Assistant
  • Business Project Manager
  • Investment Analyst
  • Operations Support

  • Gain access to fully accredited UK Ofqual regulated qualification
  • Dedicated tutor and customer support
  • Timely formative assessment feedback to help students improve their performance.
  • Obtain complete support until the course is completed.
  • Assessment materials are available through our online learning platform. This enables BSLM to provide learners with course materials directly via smartphone, laptop, tablet, or desktop, allowing learners to study at their own pace.
  • There is no hidden and extra charge for the full range of study materials and links.
  • Get your free PDF certificate right after your portfolio approved by the EQA.
  • Progression opportunities

No, you will be assessed via written and practical work-based assignments, including relevant pieces of evidence. This ensures that you spend as little time away from work as possible and conduct studies relevant to your organisation’s context.

Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!

Meet our Team

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