The Level 2 Diploma in Customer Service (RQF) is an accredited and Ofqual regulated 100% online qualification. The diploma in customer service management aims to improve learners’ experience, knowledge, and skills to perform the work effectively in a customer service role and train them for customer service jobs. This customer service diploma course is intended for those who have or will have regular interaction with customers as a part of their job role and responsibilities. The online customer service diploma provides well-known customer service terms and up-to-date customer service approaches and mediums, such as online services and social media. For more information or clarification, please contact our team for free and comprehensive advice.
This Level 2 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track Level 2 Diploma in Customer Service course can take as little as 4 months of full-time study or 1 year of part-time study to become a Certified Customer Service Specialist. This Level 2 Customer Service online qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.
This is a thorough qualification of Level 2 Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
Unit 1: Understand Employer Organisations
Unit 2: Develop Working Relationships with Colleagues
Unit 3: Manage Personal Performance and Development
Unit 4: Understand Customers
Unit 5: Develop customer relationships
Unit 6: Communicate with Customers in Writing
Unit 7: Principles of Customer Service
Unit 8: Deliver Customer Service
Unit 9: Resolve Customer Service Problems
Unit 10: Support Customer Service Improvements
Unit 11: Provide Post-transaction Customer Service
Unit 12: Negotiate in a Business Environment
|Instalment Plan||Instalment per month||Total Monthly Instalments||Total Fee|
|Level 2 Diploma In Customer Service (RQF)||£49||7||£343|
*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.
Please be advised that you will need to pay all outstanding instalments before being eligible to claim you certification.
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