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Focus Awards Level 2 Diploma in Customer Service (RQF)

£1,396  £279 Special Offervalid for limited time

Monthly instalment starts from £49* For details Click Here!

GLH 245 TQT 486 Units 12 Credits 45
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Reviews (1)


The Level 2 Diploma in Customer Service (RQF) is an accredited and Ofqual regulated 100% online qualification. The diploma in customer service management aims to improve learners’ experience, knowledge, and skills to perform the work effectively in a customer service role and train them for customer service jobs. This customer service diploma course is intended for those who have or will have regular interaction with customers as a part of their job role and responsibilities. The online customer service diploma provides well-known customer service terms and up-to-date customer service approaches and mediums, such as online services and social media. For more information or clarification, please contact our team for free and comprehensive advice.

Duration and Delivery

This Level 2 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track Level 2 Diploma in Customer Service course can take as little as 4 months of full-time study or 1 year of part-time study to become a Certified Customer Service Specialist. This Level 2 Customer Service online qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.


This is a thorough qualification of Level 2 Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

Unit 1: Understand Employer Organisations

Unit 2: Develop Working Relationships with Colleagues

Unit 3: Manage Personal Performance and Development

Unit 4: Understand Customers

Unit 5: Develop customer relationships

Unit 6: Communicate with Customers in Writing

Unit 7: Principles of Customer Service

Unit 8: Deliver Customer Service

Unit 9: Resolve Customer Service Problems

Unit 10: Support Customer Service Improvements

Unit 11: Provide Post-transaction Customer Service

Unit 12: Negotiate in a Business Environment

  • Learners must be age 16+
  • Learners must be employed in a relevant job role and have sufficient literacy and numeracy skills, preferably at Level 2, to complete this course.

How we deliver our courses?

Instalment Plan

Level 2 Diploma In Customer Service (RQF)

Instalment Plan Instalment per month Total Monthly Instalments Total Fee
Level 2 Diploma In Customer Service (RQF) £49 7 £343


*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.

Please be advised that you will need to pay all outstanding instalments before being eligible to claim you certification.

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1 review for Focus Awards Level 2 Diploma in Customer Service (RQF)

  1. Eloise Crawford

    A great course to purse as it makes you familiar with new mediums and approaches to work efficiently in customer services sector.

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