Leadership and Management Courses Online UK – School of Leadership
  • Helpline | Mon-Fri 6am-6pm | Sat 7am-4pm
  • Industrial House, 16-17 Grand Arcade, London N12 0EH, United Kingdom
WhatsApp
Get another 18% off on already discounted prices by using code: RISE18 at checkout! Offer valid until 07/07/2025. Applicable on full payment; or first installment only if you choose monthly plan.

Focus Awards Level 4 NVQ Diploma in Customer Service (RQF)

Enrol in NVQ level 4 diploma in customer service, 100% online training course with Britannia School of Leadership and Management.

  • Credits – 50
  • TQT – 500
  • GLH – 255
  • Units – 11
Course Description How We Deliver our Courses? Payment Plans Why Choose BSLM? FAQ's Meet Our Team
Focus Awards
Awarding Body: Focus Awards
Qualification Number: 601/7330/0

Focus Awards is an Ofqual regulated Awarding Organisation. This guarantees that all of their qualifications confirm to a high standard.

Verify the Qualification
View Sample Certificate
Unit Structure
  • Unit 1: Champion Customer Service
  • Unit 2: Manage Personal and Professional Development

Overview

The Level 4 NVQ Diploma in Customer Service (RQF) is an accredited and UK Ofqual regulated 100% online, competence-based qualification. This Customer Service Diploma course aims to provide learners with the skills and knowledge needed to recognise good customer service strategies application at the operational level. This customer service diploma online course is intended for learners working in or new to the customer service industry and who want to expand their experience while earning a nationally recognised qualification. The diploma in customer service management offers customer-service expertise and understanding to learners who communicate with customers regularly as part of their work role and contribute to various work settings. You are not required to have any prior qualification or experience to start this course, just a passion for customer services.

Duration and Delivery

This Level 4 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best.
This fast track NVQ Level 4 Customer Service course can take as little as 4 months of full-time study or usually 1 year
of part-time study to become a Certified Customer Service Specialist. This accredited online customer service course
is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor
support is there to facilitate you to achieve your success rate accordingly.

Assessment and Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and
externally verified by the awarding organisation. The assessment takes the form of written assignments, witness
testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor
support once you are enroled on our online portal to assist you in reaching your goals.

Progression

This is a thorough qualification of Level 4 NVQ Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

Quick Enquiry
*
*
*
*
*

Eligibility Criteria

Learners must be age 18+
Learners must be employed in a relevant job role and have sufficient literacy and numeracy skills, preferably at Level
2, to complete this course.

Full Payment

Standard


£299

  • Recommended Duration
    Up to 12 Months

  • Maximum Duration Allowed
    18 Months

  • Re-registration charges after Maximum Duration
    £90

  • Tutor Support
    Unlimited

  • Standard Assessment Decision and Feedback
    Within 3-5 Working Days*
    *Average time taken for assessment feedback is 3 working days

  • Suitable for
    Professionals studying alongside their jobs, who do not require fast tracking.

  • Not suitable if
    You are certain that you won’t be able to study regularly to complete in the maximum timeframe suggested.

Fast Track


£330

  • Recommended Duration
    Up to 12 Months

  • Maximum Duration Allowed
    18 Months

  • Re-registration charges after Maximum Duration
    £60

  • Tutor Support
    Unlimited – Priority

  • Fast Track Assessment Decision and Feedback
    Within 1-3 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Fast track completion, fast tutor support, prompt assessor feedback

  • Not suitable if
    You are not able to devote extra time on the course because of work or personal commitments, as fast tracking is largely reliant on your own efforts.

Flexi


£360

  • Recommended Duration
    Up to 12 Months

  • Maximum Duration Allowed
    30 Months

  • Re-registration charges after Maximum Duration
    £30

  • Tutor Support
    Unlimited – Priority

  • Flexi Track Assessment Decision and Feedback
    Within 2-4 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Professionals who do not want any pressure to complete the course in the recommended duration.

  • Not suitable if
    You are able to study regularly every week and are confident to complete the course within the recommended duration.

Standard


£344

  • £34.39/Month

  • No. of instalments
    10

  • Recommended Duration
    Up to 12 Months

  • Maximum Duration Allowed
    18 Months

  • Re-registration charges after Maximum Duration
    £90

  • Standard Assessment Decision and Feedback
    Within 3-5 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Professionals studying alongside their jobs, who do not require fast tracking.

  • Not suitable if
    You are certain that you won’t be able to study regularly to complete in the maximum timeframe suggested.

Fast Track


£378

  • £37.82/Month

  • No. of instalments
    10

  • Recommended Duration
    Up to 12 Months

  • Maximum Duration Allowed
    18 Months

  • Re-registration charges after Maximum Duration
    £60

  • Fast Track Assessment Decision and Feedback
    Within 1-3 Working Days*
    *Average time taken for assessment feedback is 1.8 working days

  • Suitable for
    Fast track completion, fast tutor support, prompt assessor feedback

  • Not suitable if
    You are not able to devote extra time on the course because of work or personal commitments, as fast tracking is largely reliant on your own efforts.

Flexi


£413

  • £34.39/Month

  • No. of instalments
    12

  • Recommended Duration
    Up to 12 Months

  • Maximum Duration Allowed
    30 Months

  • Re-registration charges after Maximum Duration
    £30

  • Flexi Assessment Decision and Feedback
    Within 2-3 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Professionals who do not want any pressure to complete the course in the recommended duration.

  • Not suitable if
    You are able to study regularly every week and are confident to complete the course within the recommended duration.

All prices include course fee, awarding body charges, OfQual approved certification, postage of certificate. The final certification you get is exactly the
same, regardless of what route you pick. There are no strict deadlines for submission of individual coursework, allowing you room and flexibility to pace your
studies; the only deadline is the overall course duration based on the option that you have selected above.

Why choose BSLM?

Instant Access to VLE

You can have instant access to the course; once you enrol on the course, you can start studying immediately.

Expert Tutor Support

Our courses are designed to provide a dedicated online tutor support to learners throughout the course for ongoing assistance.

Flexible Payment Plans

Flexible payment plans to suit your budget; pay fee in easy monthly instalments.

Accredited Certification

You will receive your accredited certificate and transcript at no additional cost from our approved awarding body.

Related Products

Frequently Asked Questions

This level 4 qualification is for the learners who want to

  • Advance to a Level 5 Diploma or pursue a higher-level education
  • Work in the customer service field in order to boost their job prospects.
  • Improving their managerial abilities
  • create and implement the customer-service strategy for their team, department, or organisation

There is no specific time frame to complete the course. However, most learners complete it in as few as 4 months (fast track/full time) or up to 12 months (part-time).

Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status-https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards.

The centre’s method of offering training programmes is distance learning means you don’t have to travel to attend any physical classes. So, you can complete this online course at a pace that suits you.

Each learner must produce a portfolio of evidence demonstrating competence of all the learning outcomes related to each unit and was obtained from relevant assessment tasks. Learners must affirm that the work they generated is their own after each unit, and the assessor will countersign this. The following items could serve as the portfolio’s primary supporting evidence:

  • Written assignments/reports/projects
  • Witness testimony
  • Work product
  • Worksheets/templates

This Level 4 NVQ Diploma in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:

  • Customer Service Team Leader/Manager
  • Customer Complaints Supervisor
  • Customer Liaison Manager
  • Business Development Leader
  • Client Services Leader
  • Quality Assurance Manager

No, you will be assessed via written and practical work-based assignments, including relevant pieces of evidence. This ensures that you spend as little time away from work as possible and conduct studies relevant to your organisation’s context.

Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!

Meet our Team

Address
  • Industrial House, 16–17 Grand Arcade, London N12 0EH, United Kingdom
  • +442038905504
  • +442038905506
  • info@schoolofleadership.co.uk

© All rights reserved 2025
Company Number: 08862464  |  UKPRN: 10086236