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Focus Awards Level 4 NVQ Diploma in Customer Service (RQF)

£1,596  £299 Special Offervalid for limited time

Monthly instalment starts from £49* For details Click Here!

GLH 255 TQT 500 Units 11 Credits 50
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Reviews (3)


The Level 4 NVQ Diploma in Customer Service (RQF) is an accredited and UK Ofqual regulated 100% online, competence-based qualification. This Customer Service Diploma course aims to provide learners with the skills and knowledge needed to recognise good customer service strategies application at the operational level. This customer service diploma online course is intended for learners working in or new to the customer service industry and who want to expand their experience while earning a nationally recognised qualification. The diploma in customer service management offers customer-service expertise and understanding to learners who communicate with customers regularly as part of their work role and contribute to various work settings. You are not required to have any prior qualification or experience to start this course, just a passion for customer services.

Duration and Delivery

This Level 4 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track NVQ Level 4 Customer Service course can take as little as 4 months of full-time study or usually 1 year of part-time study to become a Certified Customer Service Specialist. This accredited online customer service course is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification 

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.


This is a thorough qualification of Level 4 NVQ Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

Unit 1: Champion Customer Service

Unit 2: Manage Personal and Professional Development

Unit 3: Manage Individuals’ Performance

Unit 4: Manage Team Performance

Unit 5: Promote Equality, Diversity and Inclusion in the Workplace

Unit 6: Resolve Customers’ Problems

Unit 7: Build and Maintain Effective Customer Relations

Unit 8: Manage Customer Service Operations

Unit 9: Gather Analyse and Interpret Customer Feedback

Unit 10: Manage Incidents Referred to a Contact Centre

Unit 11: Monitor the Quality of Customer Service Interactions

  • Learners must be age 18+
  • Learners must be employed in a relevant job role and have sufficient literacy and numeracy skills, preferably at Level 2, to complete this course.

How we deliver our courses?

Instalment Plan

Level 4 NVQ Diploma in Customer Service (RQF)

Instalment Plan Instalment per month Total Monthly Instalments Total Fee
Level 4 NVQ Diploma in Customer Service (RQF) £49 8 £392


*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.

Please be advised that you will need to pay all outstanding instalments before being eligible to claim you certification.

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3 reviews for Focus Awards Level 4 NVQ Diploma in Customer Service (RQF)

  1. Michael Boyle

    Most advance and well-designed course for those who are wishes to develop competencies and interested to work in operational department at a senior strategic role.

  2. Summer Rees

    BSLM has hired a well-qualified and efficient staff member. Your cooperation has been highly appreciated.

  3. Zara Cross

    Good job BSLM!

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