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Focus Awards Level 2 Certificate in Customer Service (RQF)

£796  £149 Special Offer valid for limited time

Monthly instalment starts from £49* For details Click Here!

GLH 115 TQT 130 Units 2 Credits 13
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Reviews (2)


The Level 2 Certificate in Customer Service (RQF) is an accredited, and Ofqual regulated 100% online qualification. The Level 2 Customer Service Certificate program is aimed at learners who are currently working in or hoping to work in a customer service role. This Customer Service (CS) training online qualification aims to provide learners with fundamental knowledge of customer service, customer environment legislation, and customer service and brand relationship. Learners will have the ability to expand their expertise and interpersonal skills in communication, make a successful first impression, engage with customers in various situations, and resolve customers’ problems by customer service principles. You are not required to have any prior qualification or experience to start this course, just a passion for customer services.

Duration and Delivery

This Certificate in Customer Service Management is designed to be completed online at the pace that suits you the best. This fast track accredited Customer Service training course with a certificate can take as little as 7 days of full-time study or 4 weeks of part-time study to become a Certified Customer Service Professional. The Level 2 Certificate in Customer Service is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this Customer Service qualification online are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.


This is a thorough qualification of Level 2 Certificate in Customer Service Certified course, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

Unit 1: Supporting the Customer Service Environment

Unit 2: Delivery of Effective Customer Service

There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

How we deliver our courses?

Instalment Plan

Level 2 Certificate In Customer Service (RQF)

Instalment Plan Instalment per month Total Monthly Instalments Total Fee
Level 2 Certificate In Customer Service (RQF) £49 4 £196


*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.

Please be advised that you will need to pay all outstanding instalments before being eligible to claim you certification.

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2 reviews for Focus Awards Level 2 Certificate in Customer Service (RQF)

  1. Maddison Stanley

    The adviser whom I spoke to the first time, I clicked the Live chat option, was very helpful making me choose the right course to achieve my goals and now that I am enrolled, my tutor is supporting me with all the queries at hand. I believe I will be completing the course successfully. Thanks, BSLM!

  2. Finley Hunt

    BSLM has helped me a lot in providing comprehensive advice on right time after consultation regarding my interest. And this course is one of the demanding courses as it has content which covers expansion of interpersonal skills and brand relationship as well. So, it’s highly recommended to opt this course and develop skills set in customer services.

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