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Focus Awards Level 2 Certificate in Customer Service (RQF)

£796 £149

Awarding Body: Focus Awards

Focus Awards is an Ofqual regulated Awarding Organisation. This guarantees that all of their qualifications confirm to a high standard.

Unit Structure

Overview

The Level 2 Certificate in Customer Service (RQF) is an accredited, and Ofqual regulated 100% online qualification. The Level 2 Customer Service Certificate program is aimed at learners who are currently working in or hoping to work in a customer service role. This Customer Service (CS) training online qualification aims to provide learners with fundamental knowledge of customer service, customer environment legislation, and customer service and brand relationship. Learners will have the ability to expand their expertise and interpersonal skills in communication, make a successful first impression, engage with customers in various situations, and resolve customers’ problems by customer service principles. You are not required to have any prior qualification or experience to start this course, just a passion for customer services.

Duration and Delivery

This Certificate in Customer Service Management is designed to be completed online at the pace that suits you the best. This fast track accredited Customer Service training course with a certificate can take as little as 7 days of full-time study or 4 weeks of part-time study to become a Certified Customer Service Professional. The Level 2 Certificate in Customer Service is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment and Verification

All units within this Customer Service qualification online are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.

Progression

This is a thorough qualification of Level 2 Certificate in Customer Service Certified course, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

Eligibility Criteria

There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Quick Enquiry

Full Payment
Monthly Instalment

Standard

£149
  • Recommended Duration
    Up to 4 Months
  • Maximum Duration Allowed
    6 Months
  • Re-registration charges after Maximum Duration
    £45
  • Tutor Support
    Unlimited
  • Standard Assessment Decision and Feedback
    Within 3-4 Working Days*
    *Average time taken for assessment feedback is 2 working days
  • Suitable for
    Professionals studying alongside their jobs, who do not require fast tracking.
  • Not suitable if
    You are certain that you won’t be able to study regularly to complete in the maximum timeframe suggested.

Fast Track

£170
  • Recommended Duration
    Up to 4 Months
  • Maximum Duration Allowed
    6 Months
  • Re-registration charges after Maximum Duration
    £30
  • Tutor Support
    Unlimited – Priority
  • Fast Track Assessment Decision and Feedback
    Within 1-2 Working Days*
    *Average time taken for assessment feedback is 1.5 working days
  • Suitable for
    Fast track completion, fast tutor support, prompt assessor feedback
  • Not suitable if
    You are not able to devote extra time on the course because of work or personal commitments, as fast tracking is largely reliant on your own efforts.

Flexi

£180
  • Recommended Duration
    Up to 4 Months
  • Maximum Duration Allowed
    24 Months
  • Re-registration charges after Maximum Duration
    £15
  • Tutor Support
    Unlimited – Priority
  • Flexi Assessment Decision and Feedback
    Within 2-3 Working Days*
    *Average time taken for assessment feedback is 2 working days
  • Suitable for
    Professionals who do not want any pressure to complete the course in the recommended duration.
  • Not suitable if
    You are able to study regularly every week and are confident to complete the course within the recommended duration.

Standard

£171
  • £42.84/Month
  • No. of instalments
    4
  • Recommended Duration
    Up to 4 Months
  • Maximum Duration Allowed
    6 Months
  • Re-registration charges after Maximum Duration
    £45
  • Tutor Support
    Unlimited
  • Standard Assessment Decision and Feedback
    Within 3-4 Working Days*
    *Average time taken for assessment feedback is 2 working days
  • Suitable for
    Professionals studying alongside their jobs, who do not require fast tracking.
  • Not suitable if
    You are certain that you won’t be able to study regularly to complete in the maximum timeframe suggested.

Fast Track

£188
  • £47.12/Month
  • No. of instalments
    4
  • Recommended Duration
    Up to 4 Months
  • Maximum Duration Allowed
    6 Months
  • Re-registration charges after Maximum Duration
    £30
  • Tutor Support
    Unlimited – Priority
  • Fast Track Assessment Decision and Feedback
    Within 1-2 Working Days*
    *Average time taken for assessment feedback is 1.5 working days
  • Suitable for
    Fast track completion, fast tutor support, prompt assessor feedback
  • Not suitable if
    You are not able to devote extra time on the course because of work or personal commitments, as fast tracking is largely reliant on your own efforts.

Flexi

£206
  • £34.27/Month
  • No. of instalments
    6
  • Recommended Duration
    Up to 4 Months
  • Maximum Duration Allowed
    24 Months
  • Re-registration charges after Maximum Duration
    £15
  • Tutor Support
    Unlimited – Priority
  • Flexi Assessment Decision and Feedback
    Within 2-3 Working Days*
    *Average time taken for assessment feedback is 2 working days
  • Suitable for
    Professionals who do not want any pressure to complete the course in the recommended duration.
  • Not suitable if
    You are able to study regularly every week and are confident to complete the course within the recommended duration.

All prices include course fee, awarding body charges, OfQual approved certification, postage of certificate. The final certification you get is exactly the same, regardless of what route you pick. There are no strict deadlines for submission of individual coursework, allowing you room and flexibility to pace your studies; the only deadline is the overall course duration based on the option that you have selected above.

Why choose BSLM?

Instant Access to VLE

You can have instant access to the course; once you enrol on the course, you can start studying immediately.

Expert Tutor Support

Our courses are designed to provide a dedicated online tutor support to learners throughout the course for ongoing assistance.

Flexible Payment Plans

Flexible payment plans to suit your budget; pay fee in easy monthly instalments.

Accredited Certification

You will receive your accredited certificate and transcript at no additional cost from our approved awarding body.

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Frequently Asked Questions

Who is this course for?

This level 2 qualification is for the learners who are job seekers and current employees looking to build a rewarding career in customer service. Furthermore, business owners, entrepreneurs, managers, supervisors, and team leaders at all levels could benefit from this targeted customer service training.

What is the time frame to complete the course?

There is no specific time frame to complete the course. However, most learners complete it in as few as 7 days of full-time study or 4 weeks of part-time study.

Is this course approved by any recognised awarding organisation?

Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status-https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards.

How can I learn?

The centre’s method of offering training programmes is online/distance learning means you don’t have to travel to attend any physical classes. So, you can complete this online course at a pace that suits you.

What is the Level 2 Certificate in Customer Service assessment method?

The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor.

What are possible career paths available after a Level 2 Certificate in Customer Service?

This Level 2 Certificate in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:

  • Customer Service Assistant
  • Business Centre Agent
  • Customer – Service Associate
  • Customer – Service Engineer
  • Customer Support Officer
  • Retail Sales Assistant
  • Customer Care Executive
  • Customer Care Operator
  • Customer Care Supervisor
  • Customer Consultant
  • Customer Liaison Officer
  • Customer Relationship Specialist
What are the associated amenities with this qualification?
  • Gain access to fully accredited UK Ofqual regulated qualification
  • Dedicated tutor and customer support
  • Timely formative assessment feedback to help students improve their performance.
  • Obtain complete online tutor support until the course is completed.
  • Assessment materials are available through our online learning platform. This enables BSLM to provide learners with course materials directly via smartphone, laptop, tablet, or desktop, allowing learners to study at their own pace.
  • There is no hidden and extra charge for the full range of study materials and links.
  • Get your free PDF certificate right after your portfolio is approved by the EQA.
  • Progression opportunities
Will I have to sit an exam?

No, you will be assessed via written assignments. This ensures that you spend as little time away from work as possible and conduct studies relevant to your organisation’s context.

What if I have still any questions?

Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!

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Meet our Team

2 reviews for Focus Awards Level 2 Certificate in Customer Service (RQF)

  1. Maddison Stanley

    The adviser whom I spoke to the first time, I clicked the Live chat option, was very helpful making me choose the right course to achieve my goals and now that I am enrolled, my tutor is supporting me with all the queries at hand. I believe I will be completing the course successfully. Thanks, BSLM!

  2. Finley Hunt

    BSLM has helped me a lot in providing comprehensive advice on right time after consultation regarding my interest. And this course is one of the demanding courses as it has content which covers expansion of interpersonal skills and brand relationship as well. So, it’s highly recommended to opt this course and develop skills set in customer services.

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Iqbal-Ahmad-1

Iqbal Ahmad

Academic Interest

Teachers training up to postgraduate level, assessment and quality assurance, management and leadership training.

Qualifications

Accounting and Finance

  • Certified Accounting Technician (CAT)
  • B.Sc (hons) in Applied Accounting from Oxford Brooked University
  • Association of Chartered Certified Accountants (ACCA)
  • Chartered Institute of Management Accountants (CIMA)

Management and Leadership

  • Postgraduate Diploma in Management Studies from London International College
  • Master of Business Administration from Anglia Ruskin University
  • Level 7 Diploma in Education Management and Leadership
  • Doctorate candidate for DBA at University of the West of Scotland

Humanities

  • MA Abrahamic Religions from Heythrop College, University of London

Education and Training

  • Level 3 Award in Mathematics for Numeracy Teaching
  • Level 3 Certificate in Assessing Vocational Achievement
  • Level 4 Certificate in Leading the Internal Quality Assurance of Assessment
  • Level 5 Diploma in Education and Training
  • Postgraduate Certificate in Learning and Teaching in the Higher Education from Kingston University
  • Senior Fellowship of the Higher Education Academy (SFHEA)
Profile Summary

A keen learner myself, I am actively involved in a range of teachers training courses for the past few years all the way up to postgraduate level. I have extensive experience of dealing with the awarding organisation compliance because of a strong background in assessment and quality assurance. I have trained a wide range of teaching professionals working in a range of schools, sixth form colleges and in the higher education sector.

saheed-1

Saheed Arinola Ayinde

Academic Interest

Assessment and quality assurance in academia, business, accounting and finance lecturing, and teacher training.

Qualifications

Accounting and Finance

  • MBA in Accounting and Finance at the University of East London
  • BSc. (Hons) Accounting and Finance

Management and Leadership

  • MSc. International Business Management at the University of Gloucestershire

Education and Training

  • Fellow of Higher Education Academy (FHEA – Ref: PR134295)
  • Level 3 Education & Teaching Training (E & T/PTLLS)
  • Level 3 Training, Assessment, & Quality Assurance (TAQA)
  • Successfully mentored a Trainee on the PGCE/PCE Programme
Profile Summary

I have over 15 years’ experience in teaching and training. During this time, I have undertaken teacher training, been a lecturer and course supervisor for ICM, and cohort leader and lecturer for HND (BTEC-Pearson). I have taught business management units/modules at various levels (and awarding bodies) including Certificate, Diploma, Advance Diploma, and Foundation degree levels. I enjoy learning through continuous professional development and have achieved my Fellowship with the Higher Education Academy. I enjoy utlising my experience in training, assessment, and quality assurance to train the education professionals of the future.

faiz-1

Faiz Subhani

Academic Interest

Teacher training, assessment and quality assurance practice, and business administration lecturing and research.

Qualifications

Business Administration

  • Doctorate in Business Administration (awaiting viva), University of West Scotland, London Campus
  • Master’s in business administration, Cardiff Metropolitan University, UK
  • Bachelor’s in commerce, University of Punjab, Pakistan

Accounting and Finance

  • MSc in international banking, finance, and risk management, Glasgow Caledonian University
  • Advanced Diploma in Management Accounting, CIMA

Education and Training

  • Fellow of the Higher Education Academy (SFHEA)
  • Post Graduate Certificate in Higher Education (PGCHE), University of London, UK
  • End Point Assessment Training, Innovate Awarding
  • Level 3 Award in Assessing Vocationally Related Achievement, Highfield
  • Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice, Highfield
Profile Summary

I am an enthusiastic educationist who is a fellow of the higher education academy and I have completed my Doctorate of Business Administration. I worked as an accountant and business consultant up until 2017, where I started exploring my capabilities in academia and teaching. From that point, I haven’t looked back, and have gone from strength to strength. I am engaged in lecturing, assessment, and quality assurance in the areas of business administration, accountancy, marketing, and teacher training, where I can impart my teaching skill set onto my students.

Rahaman-Hasan

Rahaman Hasan

Academic Interest

Teachers training, assessment and quality assurance, quality assurance in academia, management and leadership training and research.

Qualifications

Education and Training

  • Senior Fellowship of the Higher Education Academy (SFHEA)
  • Preparing to Teach in the Lifelong Learning Sector (PTLLS)

Marketing

  • MA in Strategic Marketing, University of Greenwich, UK
  • BBA in Marketing, Independent University Bangladesh, Bangladesh

Management and Leadership

  • PhD in Entrepreneurship (passed viva), University of Essex, UK
  • MBA in General Management, University of Wales, UK
  • Diploma in Business and Admin, UK

Humanities

  • Social Entrepreneurship, University of Oxford, UK
Profile Summary

I am a PhD candidate (passed viva) at the University of Essex. My specialisation in PhD is Entrepreneurship. I am an active researcher with specific interest in Entrepreneurship, SME, Marketing and UK Higher Education (UKHE). I have over 14 years work experience in UKHE, which includes extensive experience of quality assurance in the sector. Furthermore, providing academic training to teaching professionals in the higher education sector is my passion.

francis-older-28

Francis Fitzgerald

Academic Interest

Accountancy and assessor training, as well as assessment and quality assurance.

Qualifications

Accounting and Finance

  • AAT Level 2 Foundation Certificate in Bookkeeping
  • AAT Level 3 Advanced Diploma in Accounting
  • AAT Level 4 Professional Diploma in Accounting

Education and Training

  • Level 3 Certificate in Assessing Vocational Achievement
  • Level 4 Certificate in Leading the Internal Quality Assurance of Assessment
Profile Summary

I have experience in the finance and accounting sector and utilise these skills to approach education in a methodical and logical manner. I am passionate about the advancement and implementation of efficient teaching and learning practices. I am responsible for centre liaison with awarding bodies to ensure compliance, and am advancing my skills in assessment and quality assurance through learning and on the job training.

carol

Coral Bishop

Academic Interest

Assessment and quality assurance for levels 2 to 5 in Teacher Training, Leadership and Management, Health and Social Care, Customer Service and Childcare.

Qualifications

Education and Training

  • Level 4 Certificate in Teaching and Education
  • Advanced Level 3 Apprenticeship in Learning & Development
  • Level 5 Certificate Learning for All (Open University E242)
  • 120hr TEFL certificate
  • D32/33 and 34 Assessor and IQA Awards

Customer Service

  • Level 3 NVQ Diploma in Customer Service

Health and Social Care

  • MAKATON LEVEL 1
  • TQUK Level 2 Certificate in Understanding the Safe Handling of Medication
  • Level 3 Health and Social Care

Childcare

  • L3 Diploma in Pre-School Practice
Profile Summary

I have worked in education for 34 years, in various guises. I managed a busy nursery for 12 years before branching out into Assessment and Quality Assurance, more than 20 years ago. My practice has developed alongside the ever-evolving training and apprenticeship sector, and I have worked in many different settings, including colleges, private training agencies and a foster care agency. I also work part time as a Higher-Level Teaching Assistant for a local charity that supports higher level education for young people with Special Educational and/or behavioural needs and as a tutor for a bespoke programme for one-to-one support. I really enjoy supporting learners of varying abilities and experience to achieve their best and to become qualified in their chosen field.