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Focus Awards Level 1 Award in Customer Service (RQF)

  • Credits – 6
  • TQT – 60
  • GLH – 30
  • Units – 1
Course Description How We Deliver our Courses? Payment Plans Why Choose BSLM? FAQ's Meet Our Team
Focus Awards
Awarding Body: Focus Awards
Qualification Number: 601/7705/6

Focus Awards is an Ofqual regulated Awarding Organisation. This guarantees that all of their qualifications confirm to a high standard.

Verify the Qualification
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Unit Structure
  • Unit 1: Principles of Customer Service

Overview

The Level 1 Award in Customer Service (RQF) is an accredited and Ofqual regulated 100% online, knowledge-based qualification. This level 1 Customer Service award aims to provide learners with the skills and knowledge needed to deliver the best customer service and professionally deal with customer requests, queries, and complaints. This Level 1 Customer Service Award is intended for learners who are new to the customer service industry and want to expand their experience while earning a nationally recognised qualification. The customer care awards offer outstanding customer-service experience and understanding to learners who communicate with customers regularly as part of their job role and contribute to various work settings. For more information or clarification, please contact our team for free and comprehensive advice.

Duration and Delivery

This Level 1 Award in Customer Service is designed to be completed online at the pace that suits you the best. This fast track Level 1 Customer Service Award can take as little as 2 days of full-time study or 2 weeks of part-time study to become a certified customer service professional. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment and Verification

Progression

The qualification of Level 1 Award in Customer Service Certificate in customer service management, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

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Eligibility Criteria

There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Full Payment

Standard


£59

  • Recommended Duration
    Up to 9 Months

  • Maximum Duration Allowed
    12 Months

  • Re-registration charges after Maximum Duration
    £15

  • Tutor Support
    Unlimited

  • Standard Assessment Decision and Feedback
    Within 3-5 Working Days*
    *Average time taken for assessment feedback is 3 working days

  • Suitable for
    Professionals studying alongside their jobs, who do not require fast tracking.

  • Not suitable if
    You are certain that you won’t be able to study regularly to complete in the maximum timeframe suggested.

Fast Track


£70

  • Recommended Duration
    Up to 9 Months

  • Maximum Duration Allowed
    12 Months

  • Re-registration charges after Maximum Duration
    £10

  • Tutor Support
    Unlimited – Priority

  • Fast Track Assessment Decision and Feedback
    Within 1-3 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Fast track completion, fast tutor support, prompt assessor feedback

  • Not suitable if
    You are not able to devote extra time on the course because of work or personal commitments, as fast tracking is largely reliant on your own efforts.

Flexi


£80

  • Recommended Duration
    Up to 9 Months

  • Maximum Duration Allowed
    24 Months

  • Re-registration charges after Maximum Duration
    £5

  • Tutor Support
    Unlimited – Priority

  • Flexi Track Assessment Decision and Feedback
    Within 2-4 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Professionals who do not want any pressure to complete the course in the recommended duration.

  • Not suitable if
    You are able to study regularly every week and are confident to complete the course within the recommended duration.

Standard


£68

  • £9.69/Month

  • No. of instalments
    7

  • Recommended Duration
    Up to 9 Months

  • Maximum Duration Allowed
    12 Months

  • Re-registration charges after Maximum Duration
    £15

  • Standard Assessment Decision and Feedback
    Within 3-5 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Professionals studying alongside their jobs, who do not require fast tracking.

  • Not suitable if
    You are certain that you won’t be able to study regularly to complete in the maximum timeframe suggested.

Fast Track


£75

  • £10.66/Month

  • No. of instalments
    7

  • Recommended Duration
    Up to 9 Months

  • Maximum Duration Allowed
    12 Months

  • Re-registration charges after Maximum Duration
    £10

  • Fast Track Assessment Decision and Feedback
    Within 1-3 Working Days*
    *Average time taken for assessment feedback is 1.8 working days

  • Suitable for
    Fast track completion, fast tutor support, prompt assessor feedback

  • Not suitable if
    You are not able to devote extra time on the course because of work or personal commitments, as fast tracking is largely reliant on your own efforts.

Flexi


£81

  • £9.05/Month

  • No. of instalments
    9

  • Recommended Duration
    Up to 9 Months

  • Maximum Duration Allowed
    24 Months

  • Re-registration charges after Maximum Duration
    £5

  • Flexi Assessment Decision and Feedback
    Within 2-3 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Professionals who do not want any pressure to complete the course in the recommended duration.

  • Not suitable if
    You are able to study regularly every week and are confident to complete the course within the recommended duration.

All prices include course fee, awarding body charges, OfQual approved certification, postage of certificate. The final certification you get is exactly the
same, regardless of what route you pick. There are no strict deadlines for submission of individual coursework, allowing you room and flexibility to pace your
studies; the only deadline is the overall course duration based on the option that you have selected above.

Why choose BSLM?

Instant Access to VLE

You can have instant access to the course; once you enrol on the course, you can start studying immediately.

Expert Tutor Support

Our courses are designed to provide a dedicated online tutor support to learners throughout the course for ongoing assistance.

Flexible Payment Plans

Flexible payment plans to suit your budget; pay fee in easy monthly instalments.

Accredited Certification

You will receive your accredited certificate and transcript at no additional cost from our approved awarding body.

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Frequently Asked Questions

This qualification is designed for those who are new to the customer service industry and want to expand their knowledge while earning a nationally recognised qualification.

There is no specific time frame to complete the course. However, most learners complete it in as few as 2 days of full-time study or 2 weeks of part-time study to become a Certified Customer Service Professional.

Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status-https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards.

The centre’s method of offering training programmes is online/distance learning means you don’t have to travel to attend any physical classes. So, you can complete this online course at a pace that suits you.

The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor.

This Level 1 Award in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:

  • Trainee Receptionist
  • Customer Service Admin Assistant
  • Customer Care Assistant
  • Retail Assistant
  • Trainee Customer Service Executive
  • Customer Service Representative

  • Gain access to fully accredited UK Ofqual regulated qualification
  • Dedicated tutor and customer support
  • Timely formative assessment feedback to help students improve their performance.
  • Obtain complete online tutor support until the course is completed.
  • There is no hidden and extra charge for the full range of study materials and links.
  • Get your free PDF certificate right after your portfolio is approved by the EQA.
  • Enhance your customer service and communication skills simply and efficiently.
  • Assessment materials are available through our online learning platform. This enables BSLM to provide learners with course materials directly via smartphone, laptop, tablet, or desktop, allowing learners to study at their own pace.
  • Progression opportunities

No, you will be assessed via an online written assignment. This ensures that you spend as little time away from work as possible and conduct studies relevant to your organisation’s context.

Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!

Meet our Team

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