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Focus Awards Level 1 Certificate in Customer Service (RQF)

  • Credits – 23
  • TQT – 230
  • GLH – 178
  • Units – 8
Course Description How We Deliver our Courses? Payment Plans Why Choose BSLM? FAQ's Meet Our Team
Focus Awards
Awarding Body: Focus Awards
Qualification Number: 601/8686/0

Focus Awards is an Ofqual regulated Awarding Organisation. This guarantees that all of their qualifications confirm to a high standard.

Verify the Qualification
View Sample Certificate
Unit Structure
  • Unit 1: Understand Working in a Customer Service Environment
  • Unit 2: Communication in Customer Service
  • Unit 3: Principles of Personal Performance and Development
  • Unit 4: Principles of Working in a Business Environment
  • Unit 5: Work with Others in a Business Environment
  • Unit 6: Communicate with Customers in Writing
  • Unit 7: Process Information about Customers
  • Unit 8: Meeting Customers’ After Sales Needs

Overview

The Level 1 Certificate in Customer Service (RQF) is an accredited and UK Ofqual regulated 100% online qualification. Level 1 Customer Service Certificate is intended for training online those who deal with customers regularly or wish to deal with customers as part of their job role. This certificate in customer service will give you a basic understanding and skills you will need to work in and support customer service delivery. The Level 1 Customer Service Certificate program also enables the learners to obtain a Certified Customer Service Specialist qualification to deal with various clients and function entirely in the customer service environment. This online customer service course aims at training learners and helps build a career in the customer service industry. For more information or clarification, please contact our team for free and comprehensive advice.

Duration and Delivery

This is an online Level 1 Customer Service course with a certificate and is designed to be completed at the pace that suits you the best. This fast track Level 1 accredited customer service training courses can take as little as 2 weeks of full-time study or 3 months of part-time study to become a Certified Customer Service Professional. The certificate in customer service is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment and Verification

All units within this Customer Services (CS) Level 1 Certificate are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.

Progression

This is a thorough qualification of Level 1 Certificate in Customer Service, which helps learners enhance their career profile in principles of customer service level 2. Successful completion of this 100% accredited online course, customer service training certificate will be given that enables learners to proceed to the following qualifications:

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Eligibility Criteria

There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Full Payment

Standard


£79

  • Recommended Duration
    Up to 4 Months

  • Maximum Duration Allowed
    6 Months

  • Re-registration charges after Maximum Duration
    £30

  • Tutor Support
    Unlimited

  • Standard Assessment Decision and Feedback
    Within 3-5 Working Days*
    *Average time taken for assessment feedback is 3 working days

  • Suitable for
    Professionals studying alongside their jobs, who do not require fast tracking.

  • Not suitable if
    You are certain that you won’t be able to study regularly to complete in the maximum timeframe suggested.

Fast Track


£90

  • Recommended Duration
    Up to 4 Months

  • Maximum Duration Allowed
    6 Months

  • Re-registration charges after Maximum Duration
    £20

  • Tutor Support
    Unlimited – Priority

  • Fast Track Assessment Decision and Feedback
    Within 1-3 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Fast track completion, fast tutor support, prompt assessor feedback

  • Not suitable if
    You are not able to devote extra time on the course because of work or personal commitments, as fast tracking is largely reliant on your own efforts.

Flexi


£100

  • Recommended Duration
    Up to 4 Months

  • Maximum Duration Allowed
    24 Months

  • Re-registration charges after Maximum Duration
    £10

  • Tutor Support
    Unlimited – Priority

  • Flexi Track Assessment Decision and Feedback
    Within 2-4 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Professionals who do not want any pressure to complete the course in the recommended duration.

  • Not suitable if
    You are able to study regularly every week and are confident to complete the course within the recommended duration.

Standard


£91

  • £22.71/Month

  • No. of instalments
    4

  • Recommended Duration
    Up to 4 Months

  • Maximum Duration Allowed
    6 Months

  • Re-registration charges after Maximum Duration
    £30

  • Standard Assessment Decision and Feedback
    Within 3-5 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Professionals studying alongside their jobs, who do not require fast tracking.

  • Not suitable if
    You are certain that you won’t be able to study regularly to complete in the maximum timeframe suggested.

Fast Track


£100

  • £24.98/Month

  • No. of instalments
    4

  • Recommended Duration
    Up to 4 Months

  • Maximum Duration Allowed
    6 Months

  • Re-registration charges after Maximum Duration
    £20

  • Fast Track Assessment Decision and Feedback
    Within 1-3 Working Days*
    *Average time taken for assessment feedback is 1.8 working days

  • Suitable for
    Fast track completion, fast tutor support, prompt assessor feedback

  • Not suitable if
    You are not able to devote extra time on the course because of work or personal commitments, as fast tracking is largely reliant on your own efforts.

Flexi


£109

  • £18.17/Month

  • No. of instalments
    6

  • Recommended Duration
    Up to 4 Months

  • Maximum Duration Allowed
    24 Months

  • Re-registration charges after Maximum Duration
    £10

  • Flexi Assessment Decision and Feedback
    Within 2-3 Working Days*
    *Average time taken for assessment feedback is 2.5 working days

  • Suitable for
    Professionals who do not want any pressure to complete the course in the recommended duration.

  • Not suitable if
    You are able to study regularly every week and are confident to complete the course within the recommended duration.

All prices include course fee, awarding body charges, OfQual approved certification, postage of certificate. The final certification you get is exactly the
same, regardless of what route you pick. There are no strict deadlines for submission of individual coursework, allowing you room and flexibility to pace your
studies; the only deadline is the overall course duration based on the option that you have selected above.

Why choose BSLM?

Instant Access to VLE

You can have instant access to the course; once you enrol on the course, you can start studying immediately.

Expert Tutor Support

Our courses are designed to provide a dedicated online tutor support to learners throughout the course for ongoing assistance.

Flexible Payment Plans

Flexible payment plans to suit your budget; pay fee in easy monthly instalments.

Accredited Certification

You will receive your accredited certificate and transcript at no additional cost from our approved awarding body.

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Frequently Asked Questions

This qualification is designed for anyone looking to advance their job prospect and enjoy a rewarding career in Customer Service while earning a nationally recognised qualification.

There is no specific time frame to complete the course. However, most learners complete it in as few as 2 weeks of full-time study or 3 months of part-time study to become a Certified Customer Service Professional.

Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status-https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards.

The centre’s method of offering training programmes is online/distance learning means you don’t have to travel to attend any physical classes. So, you can complete this online course at a pace that suits you.

Each learner must produce a portfolio of evidence demonstrating competence of all the learning outcomes related to each unit and was obtained from relevant assessment tasks. Learners must affirm that the work they generated is their own after each unit, and the assessor will countersign this. The following items could serve as the portfolio’s primary supporting evidence:

  • Written assignments/reports/projects
  • Witness testimony
  • Work product

This Level 1 Certificate in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:

  • Customer Service Admin Assistant
  • Customer Care Assistant
  • Retail Assistant
  • Trainee Customer Service Executive
  • Customer Service Representative
  • Customer Liaison Officer
  • Customer Service Agent
  • Customer Service Associate
  • Customer Service Engineer
  • Customer Service Greeter

  • Gain access to fully accredited UK Ofqual regulated qualification
  • Dedicated tutor and customer support
  • Timely formative assessment feedback to help students improve their performance.
  • Obtain complete online tutor support until the course is completed.
  • There is no hidden and extra charge for the full range of study materials and links.
  • Get your free PDF certificate right after your portfolio is approved by the EQA.
  • Enhance your customer service and communication skills simply and efficiently.
  • Assessment materials are available through our online learning platform. This enables BSLM to provide learners with course materials directly via smartphone, laptop, tablet, or desktop, allowing learners to study at their own pace.
  • Progression opportunities

No, you will be assessed via written and practical work-based assignments, including relevant pieces of evidence. This ensures that you spend as little time away from work as possible and conduct studies relevant to your organisation’s context.

Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!

Meet our Team

Address
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  • +442038905504
  • +442038905506
  • info@schoolofleadership.co.uk

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