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Focus Awards Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF)

£300  £59 Special Offervalid for limited time

Monthly instalment starts from £49* For details Click Here!

GLH 122 TQT 130 Units 6 Credits 13
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Reviews (2)


The Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF) is an accredited, and Ofqual regulated 100% online qualification. This Entry Level 3 Customer Service (CS) qualification aims to provide learners with the skills and knowledge of customer introduction needed to deliver a good customer service experience and professionally deal with customer requests, queries, and complaints. This introductory Certificate in Customer Service is suitable for learners interested in various areas in which customer service is important. The introduction of customer will contribute to the attainment of basic customer service terms and procedures and the value of benefiting from individual customer service experiences. You are not required to have any prior qualification or experience to start this course, just a passion to become a Customer Services Representative.

Duration and Delivery

This Entry Level 3 Certificate in Customer Service is designed to be completed online at the pace that suits you the best. This fast track introduction to Customer Service qualification can take as little as 2 weeks of full-time study or 2 months of part-time study to become a certified customer service professional. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this Entry Level Customer Service qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enroled on our online portal to assist you in reaching your goals.


This is a thorough qualification of Entry Level Certificate in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

Unit 1: Introduction to Customer Service

Unit 2: Legislation, Regulation and Procedures to Follow in Customer Service

Unit 3: Working in Customer Service

Unit 4: Communicate Effectively with Customers

Unit 5: Understand How to Deal with Queries and Requests

Unit 6: Record and Communicate Customer Problems

There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

How we deliver our courses?

Instalment Plan

Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF)

Instalment Plan Instalment per month Total Monthly Instalments Total Fee
Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF) £49 2 £98


*The instalment price may vary from the lump-sum price because of promotional offers. If you choose to pay by instalments, the lump-sum price won’t be relevant in any way.

Please be advised that you will need to pay all outstanding instalments before being eligible to claim you certification.

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2 reviews for Focus Awards Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF)

  1. Brandon Wong

    So far, I’m enjoying my course! Admission process was simple and assessments were clear. I really feel like I am learning and enjoying every minute of it.

  2. Lauren Day

    It is the most demanding and efficient course to pursue as it has refined my skills set to become a certified customer service specialist.

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